Return & Refund Policy
At Acpupf, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, you may request a return or exchange in accordance with the following policy.
1. Eligibility for Returns and Exchanges
-
Returns and exchanges are accepted within 30 days of the delivery date.
-
Items must be unused, in their original packaging, and in the same condition as when received.
-
Products that are damaged, defective, or incorrect upon delivery are eligible for full refund or exchange.
2. How to Request a Return or Exchange
-
To initiate a return or exchange, please contact us via email at [email protected] or by phone at +1 (281) 389-4126.
-
Include your order number, item details, and reason for the return or exchange.
-
Our customer service team will provide a Return Authorization (RA) number and instructions for shipping the item back.
3. Processing Time
-
Once we receive the returned item, we will inspect it within 3–5 business days.
-
Approved refunds will be processed to the original payment method within 7–10 business days.
-
Exchanges will be shipped within 3–5 business days after the returned item has been approved and processed.
4. Restocking Fee
-
For returns or exchanges of non-defective items, a restocking fee of 10% may apply to cover handling and processing.
-
No restocking fee is applied to items that are defective, damaged, or received incorrectly.
5. Shipping for Returns
-
Customers are responsible for return shipping costs unless the item is defective or incorrectly sent.
-
We recommend using a trackable shipping service to ensure the safe return of the items.
6. Limitations
-
Customized or personalized items are non-returnable, unless they arrive damaged or defective.
-
We currently only accept returns and exchanges for orders shipped within the United States.
Contact Us
If you have any questions or need assistance with a return or exchange, please contact us:
-
Email: [email protected]
-
Phone: +1 (281) 389-4126
-
Address: 17810 Clearlight Ln, Spring, TX 77379, USA
Comment