Return & Refund Policy

At Acpupf, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, you may request a return or exchange in accordance with the following policy.

1. Eligibility for Returns and Exchanges

• Returns and exchanges are accepted within 30 days of the delivery date.

• Items must be unused, in their original packaging, and in the same condition as when received.

• Products that are damaged, defective, or incorrect upon delivery are eligible for full refund or exchange.

2. How to Request a Return or Exchange

• To initiate a return or exchange, please contact us via email at [email protected] or by phone at +1 (281) 389-4126.

• Include your order number, item details, and reason for the return or exchange.

• Our customer service team will provide a Return Authorization (RA) number and instructions for shipping the item back.

3. Processing Time

• Once we receive the returned item, we will inspect it within 3–5 business days.

• Approved refunds will be processed to the original payment method within 7–10 business days.

• Exchanges will be shipped within 3–5 business days after the returned item has been approved and processed.

4. Restocking Fee

• For returns or exchanges of non-defective items, a restocking fee of 10% may apply to cover handling and processing.

• No restocking fee is applied to items that are defective, damaged, or received incorrectly.

5. Shipping for Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrectly sent.

• We recommend using a trackable shipping service to ensure the safe return of the items.

6. Limitations

• Customized or personalized items are non-returnable, unless they arrive damaged or defective.

• We currently only accept returns and exchanges for orders shipped within the United States.

Contact Us
If you have any questions or need assistance with a return or exchange, please contact us:

• Email: [email protected]

• Phone: +1 (281) 389-4126

• Address: 17810 Clearlight Ln, Spring, TX 77379, USA